In the case of faulty or damaged goods, notify us within 3-5 days of delivery with pictures supporting your claims. We will be happy to refund the original price of the item or send you a replacement.

You are responsible for ensuring the return of goods, so we recommend you obtain proof of postage. This does not affect your statutory rights.

It is our responsibility to supply you with goods that meet all standards of consumer rights. If you have concerns with your order, email us at reachout@playshifu.com..